I can't backup or sync

To get your bug fixed faster please try to answer the following questions:

  1. Which browser, operating system and versions of those are you using?
    i am using microsoft edge browser on windows 10
  2. What are the steps you took that lead to the bug?
    i am just trying to sync to my mobile device and backup my memex

Hey @jazzyinsanity

Sorry you run into issues!

Unfortunately I need a bit more information on what goes wrong.
Also there are 2 different issues in your report.

To get a bit more clarity here a couple of questions:

  1. What error message does appear in both cases (backup & sync)? Does it just get stuck?
  2. What did you expect would happen, and what happened instead that made you think backup and sync were not successful?

Lets get to the bottom of this!